FAQs

How long will it take to get my order?

It takes about 5 business days for us to process your order. Once shipped, you will get the tracking number via email and you can expect delivery in 4-10 business days on average.

Can I cancel my order?

As a result of placing your order into crafting 24 hours after your order has been placed, We can only cancel your order within 24 hours of being placed.

Can I add a discount code in after I have placed my order?

Unfortunately, we won’t be able to override the system. Please make sure to apply the discount before checkout.

Which courier do you use for delivery?

Our standard shipping option is USPS. The express shipping options are DHL and FedEx.

How much is the shipping fee?

All shipping costs depend on your location. It also depends on the number of items and types of items. Shipping fees are calculated during checkout.

Do you ship to my country?

Yes, we ship worldwide. However, there are some countries that have a high risk of orders not arriving due to the postal systems and customs department.

Some of those countries are Nigeria, Philippines, South Africa, UAE, Israel, Tunisia, Indonesia, Algeria, Portugal, Austria, Mexico, Sudan, Brazil, and Uganda.

Why does it say "Held in Customs" on the USPS tracking site?

If you see this update, your item is most likely being held at your local customs office until your local customs fees are paid.

Please contact your local customs department immediately to retrieve your package.

Why is my post office/ customs department asking me to pay tax? I thought I already paid for this?

The tax that you need to pay at your post office before collecting your order is the import duties.

Import duties differ per country and is usually determined by the local authorities. Customers are responsible for all import duties.

Why some of my items are missing and not arrived yet?

You might receive your order in 2 or 3 parts because of the shipping process we use, please do not panic if you receive one item first. Please send us an e-mail at sales@noxfun.com to further assist you.

How long does it take for my package to arrive?

Orders take approximately 4 to 10 business days to arrive, after the crafting time. More shipping info.

**Customs delays are possible and unavoidable from our end, if your customs office is slow or backed up particularly during the holidays, your package can take up to 180 days to arrive.

I don't like what I have received, can I return it and ask for a refund?

We review each case individually and If you would like to request a return or exchange, please click here for more refund info.

Please note that there will be a restocking fee.

I received a damaged order, what can I do?

Please send an email with a photo of the damaged item to: sales@noxfun.com and we will get back to you.

I ordered the wrong size, can I have this exchanged?

We do not accept exchanges for face masks. This is to ensure the healthy and safety of our customers. Any clothing that is exchanged needs to be in an unworn, unused condition and not contain any odors. please click here for more refund info.